Terms of service
PAWMATES — TERMS OF SERVICE
Last updated: 2026-10-09
1. About us
Contact: pawmatesbrand@gmail.com
These Terms apply to purchases from our online store. Nothing in these Terms limits consumer rights that cannot legally be excluded.
2. Products and orders
We sell magnetic plush decorations and currently accept orders for delivery within the United States.
Product descriptions specify the item’s features, size and available variants. Illustrative or digitally generated images do not override the product’s stated specifications. Items supplied must match the description and variant purchased.
Please provide accurate contact and delivery details. If you notice an error, contact us promptly. Changes may not be possible once an order has been dispatched.
We may decline or cancel orders because of unavailable stock, suspected fraud or a material listing error. If we cancel a paid order, we will refund the amount paid for the cancelled items, including applicable shipping charges and taxes. We will not increase an agreed price without your consent.
3. Prices and payment
Prices are in US dollars. Applicable shipping charges and taxes collected by us are displayed before payment.
Bundle discounts apply according to the quantities and conditions shown when you order. Your order confirmation records the price paid.
Payment processing is handled by the payment providers available at checkout.
4. Shipping and delivery
Estimated preparation time is 1–2 calendar days. Estimated delivery is 10–15 calendar days from the order date, unless a different estimate is clearly stated before purchase.
Delivery dates are estimates, not guaranteed appointments. This does not remove your rights concerning late shipment or non-delivery.
Orders may be fulfilled by third-party suppliers and shipped internationally. PawMates remains your contact for order problems.
If we cannot ship within the promised time, we will notify you, provide an updated estimate and offer cancellation with a full refund for the unshipped merchandise. We will obtain consent to delays where required by law.
5. Returns and refunds
Our Refund Policy below forms part of these Terms. Any mandatory consumer rights or more generous guarantee offered with your purchase remain applicable.
6. Product safety
These products contain magnets. Keep loose or damaged magnets away from children and pets. Stop using an item if a magnet becomes exposed or detached. Seek immediate medical assistance if a magnet may have been swallowed.
Follow the product’s supplied instructions and warnings. Do not assume a product is suitable for children unless its listing and labelling expressly confirm suitability.
7. Responsibility
We remain responsible for fulfilling our obligations as the seller, including when suppliers or carriers assist with fulfilment.
Nothing in these Terms excludes liability for fraud, obligations relating to defective products, or other liability that applicable law does not permit us to exclude.
8. Privacy and disputes
Our Privacy Policy explains how we use personal information.
Contact [SUPPORT EMAIL] about complaints or order problems. These Terms do not restrict your right to contact your payment provider, a consumer protection authority or a competent court.
9. Changes
Updates apply to future orders. The terms and promises applicable when you placed your order continue to apply to that purchase.
PAWMATES — REFUND POLICY
Last updated: 2026-10-09
Change-of-mind returns
We do not offer voluntary returns or exchanges solely because you changed your mind or no longer want an accurately described, non-defective item. This restriction applies only where permitted by law and does not override any guarantee offered when you purchased.
Damaged, defective, incorrect or misdescribed items
Contact pawmatesbrand@gmail.com promptly if your item arrives damaged, is defective, is the wrong item or materially differs from its description. An item does not need to be completely unusable to qualify.
Include your order number and a description of the problem. Where reasonably possible, attach photos showing the issue. We will not require an unboxing video as the sole means of proving a claim.
We will provide an appropriate remedy, such as a replacement or refund, consistent with your legal rights. We will not require you to accept store credit instead of a refund where a refund is owed.
Missing orders
If your order has not arrived by the estimated delivery period, contact us so we can investigate. If delivery cannot be established and the order is lost, we will offer a replacement or refund. This process does not extend any refund deadline required by law.
Return shipping
Contact us before returning an item so we can provide the correct return instructions. Do not send it to the parcel’s sender address without checking with us.
For confirmed damaged, defective, incorrect or materially misdescribed items, we cover necessary return shipping or arrange a remedy without requiring a return. No restocking fee applies to these claims.
Refunds
Refunds are issued to the original payment method, unless another method is legally permitted and agreed with you. We issue refunds promptly and within applicable legal deadlines. Your payment provider may need additional time to display the funds.
For a refunded bundle item, we normally allocate the actual bundle price proportionally among its items. This does not limit any right to cancel or receive a refund for the entire bundle.
Exclusions and legal rights
Our voluntary policy does not cover ordinary wear or damage caused by misuse after delivery. This does not exclude a manufacturing defect or other claim protected by law.
No part of this policy removes mandatory cancellation, warranty or refund rights.